Product returns & refunds are handled by the merchants who sell the items. You can find the merchants refund & return policy on the product page under the tab titled “Warranty Policy”.

If the merchant does not have their own return & refund policy, Luxauro has a default policy. In this case you may request a return or refund if the product is:

• Unworn & unused.
• In its original packaging
• Within 30 days of the product delivery date.

You may request a return or refund if the product arrived damaged. (We may require proof (i.e. images, etc))

*Customers must first contact the merchant to initiate a return. If the customer does not contact the merchant, then returns will not be accepted.

Non-returnable items include:

• Food, Supplements & Perishable Items
• Personal Care Products
• undergarments & swimwear
• items that the customer has customized
• Gift cards
• Auctioned items
• Downloadable items
• Event or transportation tickets
• Hazardous materials
• computer parts or components
• Sale Items
• Wholesale Orders

However, if you have purchased an item that falls into one of the above categories and it arrives damaged, please request a return or refund from the merchant.

If a merchant does not post their own returns and refunds policy, then our default returns and refunds policy is in effect.

If a product arrives damaged:

• Contact the merchant within 48 hours of the product delivery time.

If the merchant rejects or will not respond in regards to a product return or refund you may contact Luxauro here.

Please review the merchants own return policy regarding the items you purchase.

Please review the merchants own return policy regarding the items you purchase.

If the item arrives damaged, broken, inaccurately depicted or described, or if the item did not arrive at all, the merchant must provide a return or refund for the item.