Luxauro Returns, Refunds, and Cancellations Policy

Most items may be returned within thirty (30) days of delivery if returned in the same condition it was delivered and in the original, unopened packaging.

Cancelling an order before it has shipped entitles the Customer to a full refund for the original purchase price.

• If an order is cancelled after it has shipped, the Customer may be able to return the item and receive a refund, but this will be subject to the specific terms of the seller’s return, refund, and cancellation policy.

The default cancellation time period for which a Customer may receive a full refund for a booked Professional Services appointment is twenty-four (24) hours prior to the scheduled booking time, i.e., a Customer must cancel his/her booked appointment with a GMG Professional no less than twenty-four (24) hours before the commencement time of the scheduled appointment in order for the Customer to receive a full refund for that cancelled appointment.

The default cancellation time period for which a Customer may receive a full refund for a Merchant’s Charter reservation is seven (7) days prior to the scheduled reservation date and time, i.e., a Customer must cancel his/her Charter reservation no less than seven (7) days before the scheduled date and time of the reservation in order for the Customer to receive a full refund for that cancelled reservation.

Any product with a value of or exceeding thirty-five ($35) USD must be returned using a trackable shipment method.

Some return and refund exceptions are:

• Any used items, unless specified otherwise by the Merchant;

• Where refunding or returning an item is prohibited by law, we will not accept returns and we will not provide refunds for such products;

• Perishable items including, but not limited to, food, fresh food, beverages, plants, and flowers, excepting where the item arrived damaged, degraded, destroyed, unusable, where the item could pose a health risk due to the condition in which it arrived, where the item was not as depicted or described, or where the item did not arrive at all. If you are returning the item for one of the above exceptions, you must communicate with the Merchant to arrange a return and refund, and you must contact the Merchant within 48 hours from the delivery date and follow the Merchant’s packaging instructions when returning the item to the Merchant;

• Sanitary products, cosmetics, skin care products, personal grooming products, hygiene related products, medical related products, medical devices, and protective and safety equipment unless specified otherwise by the Merchant and still contained in their original, unopened packaging;

• Undergarments and swimwear if worn or taken out of original packaging, unless specified otherwise by the Merchant and still contained in their original, unopened packaging;

• Custom created or made-to-order items, unless specified otherwise by the Merchant;

• Items that have sustained noticeable use or wear and tear since delivery. Merchants may request details and/or images of the product(s) intended to be returned before agreeing to accept any return request;

• Gift cards and prepaid cards;

• Subscriptions are non-returnable and non-refundable after the period of the subscription has passed, or the product has been delivered. You must communicate with the Merchant to arrange any possible prorated or partial return and/or refund;

• Auctioned items are non-returnable and non-refundable unless specified otherwise by the Merchant;

• Downloadable software;

• Digital music, games, and apps;

• Computer devices including, but not limited to, SSDs, HDDs, RAM, CDs, DVDs, BlueRays, and thumbdrives are non-returnable and nonrefundable, excepting where such products arrived damaged, unusable, or not in accordance with the product’s specs. or where such product was never opened;

• Any hazardous materials including, but not limited to, chemicals, solvents, paint, or flammable items;

• Certain media items including, but not limited to, books, movies, games, magazines, and newspapers;

• Event and transportation tickets such as, but not limited to, concert, movie, or event tickets, airline tickets and booking reservations;

• Art, collectibles, and antiques.

Any items that are deemed to be “non-returnable” or “non-refundable” must be NOTICEABLY and OBVIOUSLY marked as such.

Any items that have a “product specific return policy” and/or “product specific warranty” must be NOTICEABLY and OBVIOUSLY marked as such.

Products exceeding five hundred ($500) USD may have their own specific returns, refunds, and cancellations policy and product warranty. 

Insurance is required for shipments of products exceeding five hundred ($500) USD.

Products exceeding five hundred ($500) USD are to be quality checked upon delivery and acceptance by purchaser and are to be considered non-returnable and non-refundable unless the product-specific policy or the Merchant explicitly states otherwise.

Some products may have their own “product specific policy” and, unless such policy states otherwise, are to be considered non-returnable and non-refundable upon the purchaser’s accepting said product.

Merchants and GMG Professionals must provide clear instructions on how returns, refunds, and cancellations should be processed, including an accessible and easy-to-use return portal or customer service contact.

The responsibility for return shipping costs must be clearly defined by the Merchant. If the return is due to an error by the Merchant (e.g., incorrect item), the Merchant must cover return shipping costs.

Merchants must process refunds within 14 business days of receiving the returned product.

Merchants and GMG Professionals should issue refunds to the original payment method used during purchase unless otherwise agreed upon with the customer.

Depending on when returns or refunds are processed by the Merchant or GMG Professional and charges are reversed, it may take additional time for the financial institution to process and make the funds available in the customer’s account.

Merchants and GMG Professionals must provide a transparent process for resolving disputes related to returns, refunds, and cancellations.

In order to prevent and detect any acts of fraud or abuse, we may require additional information and/or documentation from you, such as, but not limited to, government-issued photo ID, before a return or refund process may begin. All personal information will be handled in accordance with our Privacy Policy (link in the footer).