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There are a few different ways to request a return or refund through the our platform depending on how the merchant has their Business Suite and products setup. You can request a return or refund via the following methods, this support post covers all three of them:
Requesting a return or refund is very easy, go to your Luxauro My Account / Orders page and press the “Request Warranty” button. Follow the instructions and submit. The merchant should get back with you.
If you get a message that says either the product can not be found (due to the merchant not selling it any more) or that the “Product Does not have a Warranty” (due to the merchant not selecting / offering a return & refund option) see below.
To request a return or refund via directly contacting the merchcant through the Luxauro.com platform there are a few options.
If you are unable to contact the merchant directly via the platform you can reach out to us here. Although we can not guarantee that we will be able to secure you a return or refund due to a variety of reasons, we will attempt to help you contact the merchant.
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The first Tribrid: Luxauro (multi-vendor e-commerce marketplace) + TF Empires (tailored reward-based crowdfunding) + Gold Metal Guild (capitalized professional networking), built on the TorqueForm. Patent pending.
As part of Luxauro’s mission to encourage and promote strength, integrity, and independence, we collaborate with for-profit and non-profit entities to help bring our vision to life. These for-profit and non-profit entities may support each other. Additionally, Luxauro may collaborate with these entities on specific projects, initiatives, or events.
It’s important to note that while Luxauro and these affiliated for-profit and non-profit entities share common ownership and similar missions and visions, they operate as separate legal entities with distinct objectives and activities. The affiliation between Luxauro and these entities does not imply endorsement or promotion of specific products or services.
TorqueForm Tribrid, TorqueForm, Co-TFPilot, Triptych Fusion, LuxXavier, and -X- Skyway are trademarks of Luxauro, LLC.
Gold Metal Guild is a DBA of Luxauro, LLC, and TF Empires is a DBA of Goldevine, LLC. For a list of Luxauro and Goldevine DBAs and TMs, click here.
Affiliate Disclaimer: Some of the listings on the Site contain affiliate links, and at no additional cost to You, We earn a commission if you make a purchase through these links.
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