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If you’ve been notified that an item you ordered has been delivered but you haven’t received it, here are some general steps you can take to resolve the issue:
Check Delivery Details: Start by reviewing the delivery notification to ensure that the item was indeed delivered to the correct address and location. Sometimes, delivery notifications may be delayed or inaccurate.
Look Around Your Property: Conduct a thorough search around your property, including your porch, mailbox, and any other areas where packages are typically left. Sometimes, delivery drivers may leave packages in inconspicuous locations or with neighbors without notifying you.
Check with Neighbors: If you live in an apartment building or a neighborhood with nearby houses, check with your neighbors to see if they received the package by mistake or if the delivery driver left it with them.
Contact the Delivery Carrier: If you’re unable to locate the package, contact the delivery carrier (such as USPS, UPS, FedEx, etc.) that was responsible for delivering the item. Provide them with your tracking number and explain that you haven’t received the package despite the delivery notification.
File a Lost Package Claim: If the delivery carrier is unable to locate the package, you may need to file a lost package claim with them. They may initiate an investigation to determine the whereabouts of the package and provide you with updates on the status of your claim.
Contact the Seller or Retailer: Reach out to the merchant from whom you purchased the item. Inform them that the package has not been received despite the delivery notification and inquire about their policies and procedures for handling lost or missing packages.
Review Purchase Protection Policies: If you used a credit card or payment platform to purchase the item, review their purchase protection policies. Some credit cards and payment platforms offer buyer protection programs that may cover the cost of lost or undelivered items.
Document Communication: Keep records of all communication related to the lost package, including emails, phone calls, and any case numbers provided by the delivery carrier or seller. This documentation may be helpful if you need to escalate the issue or file a dispute.
Consider Security Measures: If missing packages are a recurring issue in your area, consider installing security cameras or using package lockboxes to deter theft and ensure the safe delivery of future packages.
By following these steps and being proactive in addressing the issue, you can increase the likelihood of locating your missing package or obtaining a resolution from the delivery carrier or seller.
Our Returns & Refunds and Cancellation Policy states that merchants must fully refund or make a product replacement in cases where orders are undelivered or never arrive.
For more info see the Returns, Refunds and Cancellation Policy here.
You can view our post here on how to submit a return, refund, or replacement request. Typically, the merchant will manage your request from submission to refund delivery. However, in extreme cases where the merchant does not respond to your refund or replacement request, please contact us directly here. While we cannot guarantee a refund or replacement from the merchant, we will attempt to reach out to them on your behalf to obtain a response to your request.
