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E-Commerce of the TorqueForm

Re-Engineering E-Commerce to Empower You

Merchant Rejected a Refund Request

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What happens when a merchant has rejected my return or refund request?

First double check the merchant’s Returns & Refunds Policy for the specific product in question, if they no longer sell the product, double check their Business Suite’s Returns & Refunds Policy.

A merchant must abide by their Returns & Refunds Policies and honor any and all applicable refund or product replacement requests. Luxauro merchants must adhere to the Returns, Refunds and Cancellation Policy. If they are violating a provision of this policy, please contact us. 

A merchant may refuse a refund or product replacement request for a variety of legitimate reasons including:

  1. It has been more than 30 days (or however many days as the policy covers) since the product’s date of delivery (most returns & refunds policies cover products for only 30 days after delivery, if it has been over 30 days, it is unlikely that a merchant will accept a refund or product replacement request).
  2. Some merchants may not accept refund or product replacement requests for certain scenarios including:
    1. If a customer changes their mind on a product
    2. If a product is slightly but not substantially different than as described
  3. If you are unable to provide proof-of-purchase
  4. If they require proof-of-damage for a product claimed to arrive damaged and you are unable to provide proof-of-damage
  5. If there is substantial reason to suspect a refund or product replacement request is fraudulent

If you believe the merchant is violating their own Returns & Refunds Policy or is violating our Returns, Refunds and Cancellations Policy, or otherwise should refund your order or send a replacement product and they are rejecting the request, please reach out to us here. 

Although we cannot guarantee you that we will be able to secure a refund for you, we will be happy to help contact the merchant and try to get a response from the merchant for you.

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The first Tribrid: Luxauro (multi-vendor e-commerce marketplace) + TF Empires (tailored reward-based crowdfunding) + Gold Metal Guild (capitalized professional networking), built on the TorqueForm. Patent pending.

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